Shipping & Returns

Shipping Information Products are sent via Auspost Standard parcel Delivery. A flat rate is charge on the following state:

• Western Australia: $10
• Rest of Australia: $15
• Overseas: Based on size and weight

Returns Information Product(s) purchased from us are eligible for returns and subject to availability. We may offer exchanges or store credit, based on the following:

• We receive your written notification on the product(s) to be returned within 7 days of delivery
• The product(s) are unopened and in its original condition and package (including in its plastic shrink wrap, if applicable).
• You will be responsible for the shipping cost to return the product(s) to us and additionally, in the case of exchange, the shipping costs to resend you the product(s)
• Store credits, exchanges and refunds will exclude the real AusPost shipping cost associated with the first order to us, which may be higher than your charged shipping cost. It is recommended to include a tracking number, in the instance the package fails to reach us.

Please send a message to contact@gamesinfinity.com.au for a claim number to be provided. In your email, include:

• Proof of purchase i.e. order number
• Name of product(s) to be returned
• Your name, contact number and email address
• Request for exchange or store credit

Unfortunately, Pre-Order, Special-Order items, card sleeves and games accessories cannot be returned to Games Infinity for exchange or store credit.